What if my kindle locks up

If you think you might not be on the latest firmware version, tap the Menu button, go to Settings, and then tap the Menu button again on the Settings page. You can also try and manually update your Kindle. If none of this has fixed your Kindle, the next step is to try a factory rest. This wipes your Kindle and returns it to the state it was in when it came off the production line. If there are any bugs or weird file errors going on, this will completely purge them. It was only when I dug a little deeper that I realized my Kindle is one of the original Paperwhites from —almost six years old.

The reality is that all tech products have a lifespan and that my Kindle is probably approaching the end of its usefulness. Consider upgrading to a newer model. If nothing on this list has fixed your slow or freezing Kindle, or you only bought it recently, then it could be a hardware problem. Contact Amazon support and explain your problem to them. Browse All iPhone Articles Browse All Mac Articles Do I need one?

Browse All Android Articles Browse All Smart Home Articles Customize the Taskbar in Windows Browse All Microsoft Office Articles What Is svchost. Browse All Privacy and Security Articles Browse All Linux Articles These devices are generally quite dependable, but as with any electronic device things can and do go wrong at times.

Before I do anything else please allow me to explain how to restart a frozen Kindle without having to let the battery die which is very bad for the health of the battery. That will force the device to shut down almost right away. At some point during that time the screen should go black. This is normal and you can simply ignore it. After you get a green light on the charger, hold the power button for 30 seconds. If that doesn't get you a response, it is time to contact Amazon.

Contact Amazon's customer support. They occasionally have suggestions and will certainly run you through a list of all the troubleshooting steps you have already tried, but in the event of a broken device they can get your Kindle fixed or replaced, depending on warranty status.

Matthew Todd has eight years of writing and copy editing experience, mostly focused on the tech industry. His work covers a range of topics from gadgets and eReaders to Microsoft's emphasis on cloud computing. Amazon's Kindle devices make it easier than ever to read books, magazines, and other documents on the go and to manage your literary library.

However, they're not without the occasional technical issues. Your Kindle may freeze or become slow to respond, requiring a restart so you can get back to reading as normal. Restarting your Kindle is easy to do and can be completed quickly and easily with one simple step.

This method applies to all Kindle models, so whether you have a Paperwhite, Oasis, or an original Kindle, the directions below apply to you.

Locate the power button on the bottom of your Kindle device and depending on your Kindle model, either slide or hold the button for 40 seconds to turn your Kindle device off. If a dialogue box appears, the on-screen prompt will ask you to confirm your intention to restart the device. Tap "Restart" to complete the process.